Let us help you turn your customer support infrastructure into a profit center with advanced support and training resources.
“Growing the team globally was a priority for the company, and ServiceRocket has helped us do that with a team of bright, technical people, who are self-sufficient, hit their goals and push Atlassian to a higher level.”
The Enterprise Technology Company Challenge
Studies show that over 80% of customers switch vendors within 24 months.
At the same time, the average churn rate for tech support approaches 45% with vacancies reaching 51 days.
How do you increase your CSAT and NPS, and continuously lower your incidents per user at a time when global customers are getting more demanding and finding and keeping skilled tech support people is getting harder and more expensive each day?
The Emerging Technology Company Challenge
For small to mid-sized tech companies, accelerating growth rate comes only through customer retention.
Studies show that top quartile performers realize 14.3% net revenue churn compared to average performers due to their exceptional ability to retain customers.
How do you scale to offer your enterprise customers the world-class 24X7 global, advanced technical support they expect—in a matter of weeks rather than months?
Contact us to find out how
Read more about the business of support through our experiences and learnings through our white papers and articles.
Transform support from a cost center to a revenue generator without increasing costs.