Our support resources

Read more about the business of support through our experiences
and learnings through our white papers and articles.

White Paper

Rethinking Global Customer Support

Transform a traditional cost center into a revenue generating business operation in 2020 and beyond.

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Infographic

Rethinking Global Customer Support

Download the accompanying infographic of our White Paper for Rethinking Global Customer Support.

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Article

The Hidden Costs of Hiring Tech Support Employees

Hidden in the headcount budget is the cost of bringing a new hire to up to full production. Learn more.

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White Paper

Maintaining Product Velocity

Improve success while acquiring new customers and facing rising customer demands.

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Build a world-class support organization that delivers revenue growth.

Transform support from a cost center to a revenue generator without increasing costs.

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